Advice local to Newport
We do not give advice directly over this number, however, depending on your area of issue(s) we may be able to offer you an appointment with us.
For specialist advice on matters such as redundancy, dismissal, discrimination, tribunal claims and furlough queries, contact the Employment and Discrimination team on the telephone number above to arrange a callback.
Face to Face: 8 Corn Street
Throughout the week, our main office at 8 Corn Street holds open door services for general advice.
General advice drop-in times
Mondays 9.30am - 1.00pm
Tuesdays 9.30am - 1.00pm
Please be aware that for all drop-in services there are a limited amount of spaces, which are given on a 'first-come-first-served' basis. Our office doors open at 9.00am, and we are often extremely busy.
Face to Face: Outreaches
Outreaches are currently suspended. Information will appear here when they restart.
You can contact an adviser through Advicelink Gwent on 0800 702 2020. Advisers are available 9.00am to 5.00pm, Monday to Friday (not available on public holidays).
For help to make an Universal Credit claim, contact our free national Help To Claim telephone service on 0800 144 8444
Advisers are available between 8.00am and 6.00pm, Mondays to Fridays.
You can contact the Citizens Advice Consumer Helpline on 08000 241 220. Ask for a translator if you need to get advice in a different language.
Relay UK - if you can't hear or speak on the phone, you can type what you want to say: 18001 then 08000 241 220.
You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.
You can get advice from us by using a BSL interpreter on the SignVideo website. You’ll be connected to one of our advisers and a BSL interpreter - there’s no charge.
Advisers are available between 9.00am and 5.00pm, Mondays to Fridays.
Online free advice from Citizens Advice to help you find a way forward, whatever the problem. Click the link above to be taken to the website.